Independent Complaints Adjudication Service for OFSTED (ICASO)

Concepts

• arbitration and conciliation
• individual complaints
• ofsted
• complaints
• independent complaints adjudication service
• icaso
• an independent adjudication service
• ofsteds webpage
• the independent complaints adjudication service
• ofsteds handling

Location

Description

The Department for Education (DfE) requires a supplier to provide an independent adjudication service in relation to Ofsted's handling of complaints about its work including: handling individual complaints, the provision of advice, regular reporting regarding the volume and nature of the complaint, and publication of an annual report. The adjudication service is independent of Ofsted. Conclusions and recommendations are independent of both Ofsted and DfE. The supplier will refer to the service as the Independent Complaints Adjudication Service for Ofsted (ICASO) and is required to identify themselves as the supplier of this service and provide information regarding the service with a webpage that can be referred to on Ofsted's webpage. The DfE is keen to maximise opportunities to participate in procurement for Small to Medium-sized Enterprises (SMEs) and Voluntary, Community and Social Enterprises (VCSEs). Consideration will also be given to consortia and collaborative bids from all forms of organisations.

Renewal Options

The contract shall run from the effective date for an initial period of 3 years (the contract period) with an option to extend for up to 12 months reviewed at the end of the 3 year period if required.

Award Criteria

CPV Codes

• 79422000 - Arbitration and conciliation services

Indicators

• Renewals are available.

Other Information

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