ACE 669 ITT - All In Member Services Hub delivery partner

A Contract Award Notice
by ARTS COUNCIL ENGLAND

Source
Find a Tender
Type
Contract (Services)
Duration
not specified
Value
£411K
Sector
PROFESSIONAL
Published
19 Aug 2025
Delivery
not specified
Deadline
n/a

Concepts

Location

UNITED KINGDOM

Geochart for 2 buyers and 1 suppliers

2 buyers

1 supplier

Description

Arts Council England (ACE) have appointed a delivery partner for our All In Member Services Hub. All In is a new arts access scheme for D/deaf, disabled, and neurodivergent people in the UK and Ireland. You can find out more on our website: https://www.artscouncil.org.uk/developing-creativity-and-culture/diversity/all-i... Creative and cultural experiences should be accessible to all. By removing barriers, organisations across the UK and Ireland can welcome more people with access requirements through their doors. Together, we will work towards a sector which says, ‘everyone’s welcome’. This advert refers to the commissioning of a customer support service to support the operation of All In; the new Access Scheme supporting the experience of D/deaf, Disabled and Neurodivergent people when attending arts and cultural events in the UK and Ireland, launching in Autumn/Winter 2025. The Member Services Support Hub will specifically support individuals who are members of the scheme - D/deaf, Disabled and Neurodivergent people who buy tickets and attend arts and cultural events – with all aspects of managing their membership (e.g. understanding what All In offers, setting up their account, low level tech support and navigating our online platform). The Member Services Support Hub needs to offer various accessible ways for members to seek and receive high quality support (e.g. telephone, email, online chat).

Award Detail

1 This Named (Deeside)
  • ACE 669 - All In Member Services Hub delivery partner
  • Reference: ace 669 itt
  • Num offers: 3
  • Value: £411,464
  • Contractor is an SME.

Renewal Options

There will be two options to extend the contract, for up to 12 months each, until 30th June 2029.

Award Criteria

Quality Technical 80.0
Social Value 10.0
Price 10.0

CPV Codes

  • 79342300 - Customer services

Indicators

  • Options are available.
  • Award on basis of price and quality.

Other Information

To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=974629760 GO Reference: GO-2025819-PRO-31908789

Reference

Domains