RBGKEW1471 - Face to face membership sales services

A Prior Information Notice
by ROYAL BOTANIC GARDENS, KEW

Source
Find a Tender
Type
Contract (Services)
Duration
2 year
Value
£0-£280K
Sector
BUSINESS
Published
21 Aug 2025
Delivery
01 Apr 2026 to 31 Mar 2028
Deadline
n/a

Concepts

Location

Geochart for 1 buyers and 0 suppliers

Description

We are looking to procure a supplier to initiate and close membership sales to prospective members face-to-face, on site at Kew Gardens. RBG, Kew has a successful membership scheme with over 100,000 members on around 80,000 memberships. This is made up of around 20,000 new sales and 60,000 renewals each year. We have ambitious plans to double our membership over the coming five years and we are seeking a partnership with a face-to-face membership sales agency to support this ambition.

CPV Codes

  • 79342200 - Promotional services
  • 79600000 - Recruitment services
  • 79620000 - Supply services of personnel including temporary staff
  • 98100000 - Membership organisation services

Indicators

  • Renewals are available.

Other Information

We have an existing contract in place for this service, and our current contract for this service delivers up to 10% of our annual sales. We are seeking a supplier who can support us to grow this in line with our ambitious plans Kew Gardens is a popular destination in South West London, currently the 13th most popular visitor attraction in the UK, and the #1 paid outdoor attraction, drawing almost 2 million visitors annually. We have huge potential to convert these visitors to members, and we are seeking a professional, experienced supplier to deliver this membership conversion. Secondary to membership sales, we expect the supplier to also deliver membership upgrades and renewals to existing members. To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=975236936 ** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

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