New Build Customer Journey Experience Solutions

Concepts

• project management
• new build customers
• customer journey touchpoints
• customer satisfaction scores
• new housing developments
• a satisfying customer journey
• the entire new build journey
• the customer experience
• new build customer journey experience solutions
• each new development

Location

United Kingdom:

Description

The contracted service requirement is to create and deliver a satisfying customer journey for new build customers ensuring they feel informed, supported and valued throughout the entire process. The service is to provide end to end implementation and oversight of customer journey touchpoints across new housing developments, ensuring a consistent, high-quality experience for residents across all the various tenures including social rented, shared ownership and market sale. The aim is to deliver an industry-leading customer experience across the entire new build journey evidenced by measurable improvements in customer satisfaction scores, reduced complaints and increased Net Promoter Scores. The service will support internal teams by taking on the delivery of customer facing touchpoints which will allow Peabody colleagues to focus on their core roles whilst ensuring that the customer experience is elevated, consistent and aligned with Peabody’s organisational values. The specification includes the setup, adaptation, production and installation of all physical and digital customer assets of each new development, taking into consideration the unique nature of the development and tailoring the service accordingly. The service will also include ongoing coordination, monitoring, survey residents to obtain feedback and continuous improvement.

Renewal Options

upto 12 months extensions

Award Criteria

CPV Codes

• 72224000 - Project management consultancy services
• 73220000 - Development consultancy services
• 79000000 - Business services: law, marketing, consulting, recruitment, printing and security
• 79410000 - Business and management consultancy services
• 79415200 - Design consultancy services
• 79416200 - Public relations consultancy services

Indicators

• Renewals are available.

Other Information

To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=975442549 ** PREVIEW NOTICE, please check Find a Tender for full details. ** To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/NKC3B7599Z