Extension - Patient & Healthcare Communications & Related IT Services

A Contract Award Notice
by SURREY AND BORDERS PARTNERSHIP NHS FOUNDATION TRUST ON BEHALF OF NHS COMMERCIAL SOLUTIONS

Source
Find a Tender
Type
Contract (Services)
Duration
not specified
Value
£15M
Sector
TECHNOLOGY
Published
01 Sep 2025
Delivery
not specified
Deadline
n/a

Concepts

Location

Dorking

Geochart for 2 buyers and 37 suppliers

2 buyers

15 suppliers

Description

This Contract Award is published following a successful completion of 10 days for the Voluntary Ex-Ante Transparency Notice. The details of the notice are - F15: Voluntary ex ante transparency notice Notice identifier: 2025/S 000-049963 Procurement identifier (OCID): ocds-h6vhtk-058ad3 Published 19 August 2025, 5:20pm The details of the Framework Agreement are provided below. NHS Commercial Solutions awarded this Framework Agreement following a procurement using the Restricted Procedure as directed by the Public Contracts Regulations 2015 (as amended), in which NHS Commercial Solutions placed a notice to establish a multiple supplier framework (ref: 2020/S145-358199). Multiple suppliers were successful in each lot and have been appointed to the Framework, which has been let for four years. The Framework has been structured to incorporate ten lots of which seven were awarded. These are: Lot 1: Patient Messaging Services Lot 2: Medical Messaging Application (Pager Replacement) Lot 3: Kiosk Display (Digital Signage) Lot 4: Patient Check-In Management System Lot 5: Apps Development Services Lot 6: Social Marketing Services – Not awarded Lot 7: Video Conferencing System Lot 8: In-Patient Infotainment Management System– Not awarded Lot 9: Medical Representative Check-In Software System – Not awarded Lot 10: Bespoke Services

Lot Division

1 Patient Messaging Services

Patient messaging services will be a service to provide contracting authorities with a means of sending two-way messages for appointment reminders and medical test results. The service will include but not be limited to: voice calls; mobile data connectivity; mobile email; mobile data applications; mobile device management; video services including the administration of mobile devices, such as smartphones, tablets and laptops when linked to the corporate network.
2 Medical Messaging Application (Pager Replacement)

Medical messaging application (Pager Replacement) will be a service that replaces existing NHS pagers and replace them with a secure platform that will allow healthcare professionals to communicate with each other via mobile devices or via a desktop-based application. The service will include but not be limited to: voice calls; SMS; voicemail services; mobile data connectivity; mobile email services; mobile data applications; mobile devices management; including the administration of mobile devices; such as smartphones, tablets and laptops when linked toa corporate network.
3 Kiosk Display (Digital Signage)

Kiosk display (Digital Signage) will provide a secured on-site platform to display or projection relevant and approved information from the Trusts/Hospitals for the use of all users including patients, staff and visitors.
4 Patient Check-In Management System

is a service that Contracting Authorities can use to provide a secured platform (Hardware, Software and Maintenance) for all patients to confirm their check-in for all pre-booked appointments engagements. This service is easy to understand and can communicate securely with other software used by the Contracting Authority.
5 App Development Services

The service will allow a Contracting Authority to develop patient-friendly mobile applications that will be compatible with multi-platforms such as Windows, iOS, Android and Kindle.
7 Video Conferencing System

This service provides state-of the art videoconferencing system for in-patients, out-patients, administrative and clinical services. The videoconferencing system should be easy to understand, navigate and used by Patients irrespective of age, gender and ability/disability and compatible with existing telecommunication applications.
10 Bespoke Services

is a multi-functional lot that may comprise any of the services in Lot 1, Lot 2, Lot 3, Lot 4, Lot 5, and Lot 7 or as may be specified by a Client (i.e. a customer organisation which may be an NHS Trust, individual clinic, GP surgery or any other user of the framework agreement).

Award Detail

1 BTS Holdings (Surrey)
  • Patient Messaging Services
  • Reference: 4909-3327
  • Num offers: 5
  • Value: £15,000,000 [share]
  • Awarded to group of suppliers.
  • Contractor is an SME.
2 Icnh (Barkshire)
  • Patient Messaging Services
  • Reference: 4909-3327
  • Num offers: 5
  • Value: £15,000,000 [share]
  • Awarded to group of suppliers.
  • Contractor is an SME.
3 Healthcare Communications (Macclesfield Cheshire)
  • Patient Messaging Services
  • Reference: 4909-3327
  • Num offers: 5
  • Value: £15,000,000 [share]
  • Awarded to group of suppliers.
4 Insight Direct (Manchester)
  • Patient Messaging Services
  • Reference: 4909-3327
  • Num offers: 5
  • Value: £15,000,000 [share]
  • Awarded to group of suppliers.
5 Netcall Technology (Hertfordshire)
  • Patient Messaging Services
  • Reference: 4909-3327
  • Num offers: 5
  • Value: £15,000,000 [share]
  • Awarded to group of suppliers.
  • Contractor is an SME.
6 Barrier Networks (Glasgow)
  • Medical Messaging Application (Pager Replacement)
  • Reference: 4909-3327
  • Num offers: 9
  • Value: £15,000,000 [share]
  • Awarded to group of suppliers.
  • Contractor is an SME.
7 BTS Holdings (Surrey)
  • Medical Messaging Application (Pager Replacement)
  • Reference: 4909-3327
  • Num offers: 9
  • Value: £15,000,000 [share]
  • Awarded to group of suppliers.
  • Contractor is an SME.
8 Hill Rom (Leicestershire)
  • Medical Messaging Application (Pager Replacement)
  • Reference: 4909-3327
  • Num offers: 9
  • Value: £15,000,000 [share]
  • Awarded to group of suppliers.
9 Insight Direct (Manchester)
  • Medical Messaging Application (Pager Replacement)
  • Reference: 4909-3327
  • Num offers: 9
  • Value: £15,000,000 [share]
  • Awarded to group of suppliers.
10 Multitone Electronics (Hampshire)
  • Medical Messaging Application (Pager Replacement)
  • Reference: 4909-3327
  • Num offers: 9
  • Value: £15,000,000 [share]
  • Awarded to group of suppliers.
  • Contractor is an SME.
11 Netcall Technology (Hertfordshire)
  • Medical Messaging Application (Pager Replacement)
  • Reference: 4909-3327
  • Num offers: 9
  • Value: £15,000,000 [share]
  • Awarded to group of suppliers.
  • Contractor is an SME.
12 Stanley Security Solutions (Wiltshire)
  • Medical Messaging Application (Pager Replacement)
  • Reference: 4909-3327
  • Num offers: 9
  • Value: £15,000,000 [share]
  • Awarded to group of suppliers.
13 Zivver BV Laren (Noord Holland)
  • Medical Messaging Application (Pager Replacement)
  • Reference: 4909-3327
  • Num offers: 9
  • Value: £15,000,000 [share]
  • Awarded to group of suppliers.
  • Contractor is an SME.
14 Softcat (Bucks)
  • Medical Messaging Application (Pager Replacement)
  • Reference: 4909-3327
  • Num offers: 9
  • Value: £15,000,000 [share]
  • Awarded to group of suppliers.
15 Exponential E (London)
  • Kiosk Display (Digital Signage)
  • Reference: 4909-3327
  • Num offers: 3
  • Value: £15,000,000 [share]
  • Awarded to group of suppliers.
16 Hospital Services (Belfast)
  • Kiosk Display (Digital Signage)
  • Reference: 4909-3327
  • Num offers: 3
  • Value: £15,000,000 [share]
  • Awarded to group of suppliers.
  • Contractor is an SME.
17 Insight Direct (Manchester)
  • Kiosk Display (Digital Signage)
  • Reference: 4909-3327
  • Num offers: 3
  • Value: £15,000,000 [share]
  • Awarded to group of suppliers.
18 BTS Holdings (Surrey)
  • Patient Check-In Management System
  • Reference: 4909-3327
  • Num offers: 5
  • Value: £15,000,000 [share]
  • Awarded to group of suppliers.
  • Contractor is an SME.
19 Hospital Services (Belfast)
  • Patient Check-In Management System
  • Reference: 4909-3327
  • Num offers: 5
  • Value: £15,000,000 [share]
  • Awarded to group of suppliers.
  • Contractor is an SME.
20 Insight Direct (Manchester)
  • Patient Check-In Management System
  • Reference: 4909-3327
  • Num offers: 5
  • Value: £15,000,000 [share]
  • Awarded to group of suppliers.
21 Intouch with Health (Gloucestershire)
  • Patient Check-In Management System
  • Reference: 4909-3327
  • Num offers: 5
  • Value: £15,000,000 [share]
  • Awarded to group of suppliers.
  • Contractor is an SME.
22 Netcall Technology (Hertfordshire)
  • Patient Check-In Management System
  • Reference: 4909-3327
  • Num offers: 5
  • Value: £15,000,000 [share]
  • Awarded to group of suppliers.
  • Contractor is an SME.
23 BTS Holdings (Surrey)
  • Apps Development Services
  • Reference: 4909-3327
  • Num offers: 5
  • Value: £15,000,000 [share]
  • Awarded to group of suppliers.
  • Contractor is an SME.
24 Exponential E (London)
  • Apps Development Services
  • Reference: 4909-3327
  • Num offers: 5
  • Value: £15,000,000 [share]
  • Awarded to group of suppliers.
25 Hospital Services (Belfast)
  • Apps Development Services
  • Reference: 4909-3327
  • Num offers: 5
  • Value: £15,000,000 [share]
  • Awarded to group of suppliers.
  • Contractor is an SME.
26 Insight Direct (Manchester)
  • Apps Development Services
  • Reference: 4909-3327
  • Num offers: 5
  • Value: £15,000,000 [share]
  • Awarded to group of suppliers.
27 Netcall Technology (Hertfordshire)
  • Apps Development Services
  • Reference: 4909-3327
  • Num offers: 5
  • Value: £15,000,000 [share]
  • Awarded to group of suppliers.
  • Contractor is an SME.
28 Barrier Networks (Glasgow)
  • Video Conferencing System
  • Reference: 4909-3327
  • Num offers: 5
  • Value: £15,000,000 [share]
  • Awarded to group of suppliers.
  • Contractor is an SME.
29 Hospital Services (Belfast)
  • Video Conferencing System
  • Reference: 4909-3327
  • Num offers: 5
  • Value: £15,000,000 [share]
  • Awarded to group of suppliers.
  • Contractor is an SME.
30 Insight Direct (Manchester)
  • Video Conferencing System
  • Reference: 4909-3327
  • Num offers: 5
  • Value: £15,000,000 [share]
  • Awarded to group of suppliers.
31 Visionable (London)
  • Video Conferencing System
  • Reference: 4909-3327
  • Num offers: 5
  • Value: £15,000,000 [share]
  • Awarded to group of suppliers.
  • Contractor is an SME.
32 Barrier Networks (Glasgow)
  • Bespoke Services
  • Reference: 4909-3327
  • Num offers: 6
  • Value: £15,000,000 [share]
  • Awarded to group of suppliers.
  • Contractor is an SME.
33 BTS Holdings (Surrey)
  • Bespoke Services
  • Reference: 4909-3327
  • Num offers: 6
  • Value: £15,000,000 [share]
  • Awarded to group of suppliers.
  • Contractor is an SME.
34 Exponential E (London)
  • Bespoke Services
  • Reference: 4909-3327
  • Num offers: 6
  • Value: £15,000,000 [share]
  • Awarded to group of suppliers.
35 Hospital Services (Belfast)
  • Bespoke Services
  • Reference: 4909-3327
  • Num offers: 6
  • Value: £15,000,000 [share]
  • Awarded to group of suppliers.
  • Contractor is an SME.
36 Insight Direct (Manchester)
  • Bespoke Services
  • Reference: 4909-3327
  • Num offers: 6
  • Value: £15,000,000 [share]
  • Awarded to group of suppliers.
37 Netcall Technology (Hertfordshire)
  • Bespoke Services
  • Reference: 4909-3327
  • Num offers: 6
  • Value: £15,000,000 [share]
  • Awarded to group of suppliers.
  • Contractor is an SME.

Award Criteria

PRICE _

CPV Codes

  • 72000000 - IT services: consulting, software development, Internet and support
  • 48512000 - Interactive voice response software package
  • 48515000 - Video conferencing software package
  • 64200000 - Telecommunications services
  • 64210000 - Telephone and data transmission services
  • 64216120 - Electronic mail services
  • 79512000 - Call centre
  • 32000000 - Radio, television, communication, telecommunication and related equipment
  • 32320000 - Television and audio-visual equipment
  • 32510000 - Wireless telecommunications system
  • 48000000 - Software package and information systems
  • 64216100 - Electronic message services
  • 72230000 - Custom software development services
  • 72400000 - Internet services
  • 30200000 - Computer equipment and supplies
  • 30231300 - Display screens
  • 31682230 - Graphic display panels
  • 39133000 - Display units
  • 72300000 - Data services
  • 48983000 - Development software package
  • 72260000 - Software-related services
  • 32232000 - Video-conferencing equipment
  • 72212515 - Video conferencing software development services

Indicators

  • Award on basis of price.

Other Information

Price is not the only award criterion and all criteria are stated only in the procurement documents

Reference

Domains