Public Engagement and Satisfaction Surveys for West Yorkshire Police

A Tender Notice
by WEST YORKSHIRE POLICE

Source
Find a Tender
Type
Contract (Services)
Duration
3 year
Value
£540K
Sector
PROFESSIONAL
Published
04 Sep 2025
Delivery
01 Jan 2026 to 31 Dec 2028
Deadline
30 Sep 2025 13:00

Concepts

Location

Yorkshire and the Humber:

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

West Yorkshire Police (WYP) require a Force victims' satisfaction programme, as well as ad-hoc public engagement. Approximately 10,700 satisfaction surveys are currently undertaken by telephone per year as part of an ongoing monthly programme, allowing analysis of the Force to be completed and reported upon. These surveys measure satisfaction with the police service that victims and/or callers have received and allows WYP to identify where improvements could be made. On an ad-hoc basis other mechanisms of consultation and engagement may be required to explore new issues or to increase understanding of themes identified via existing surveys. A wider range of methodologies may be used for this including online surveys, focus groups and face to face surveys.

Renewal Options

The contract includes the provision to extend for a further 2 x 12-months.

Award Criteria

Service Delivery Please refer to the Tender documents (which can be accessed through the Bluelight Electronic Tendering Portal: https://sell2.in-tend.co.uk/blpd/home) for further details of the award criteria.
Service Delivery Please refer to the Tender documents (which can be accessed through the Bluelight Electronic Tendering Portal: https://sell2.in-tend.co.uk/blpd/home) for further details of the award criteria.
Social Value Please refer to the Tender documents (which can be accessed through the Bluelight Electronic Tendering Portal: https://sell2.in-tend.co.uk/blpd/home) for further details of the award criteria.

CPV Codes

  • 79311210 - Telephone survey services
  • 79342311 - Customer satisfaction survey

Indicators

  • Renewals are available.

Other Information

All Tender documentation for this opportunity can be accessed via the Bluelight Electronic Tendering Portal: https://sell2.in-tend.co.uk/blpd/home ** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

Domains