Social Security Scotland Live Service Team

A Contract Award Notice
by SOCIAL SECURITY SCOTLAND

Source
Find a Tender
Type
Contract (Services)
Duration
5 year (est.)
Value
£10M
Sector
TECHNOLOGY
Published
12 Sep 2025
Delivery
To 17 Aug 2030 (est.)
Deadline
n/a

Concepts

Location

Glasgow

Geochart for 2 buyers and 1 suppliers

2 buyers

1 supplier

Description

Award of Social Security Scotland Live Service Team under the Social Programme Management (SPM) Dynamic Purchasing System

Total Quantity or Scope

Call-off from Lot 2 (SPM Resources) of Social Programme Management (SPM) Dynamic Purchasing System for Social Security Scotland Live Service Team.

Award Detail

1 Mphasis (London)
  • Reference: sp-21-050-01
  • Num offers: 2
  • Value: £9,700,000

Renewal Options

There is an option to extend the term of this contract for up to 24 months. The estimated cost of such extension has been factored into the contract value stated above. The contract includes provisions that allow for flexibility in resource levels throughout the contract term. This means that additional roles or increased volumes of existing roles may be brought in to meet changing service demands, including short-term spikes or emerging technical requirements. As a result, the actual spend may vary from the published contract value to accommodate these adjustments, in line with the contract’s terms.

Award Criteria

Quality 60.0
PRICE 40.0

CPV Codes

  • 72000000 - IT services: consulting, software development, Internet and support

Indicators

  • Options are available.
  • Award on basis of price.

Other Information

This is not a fixed-price contract, so actual spend may differ from the stated value. This notice was first published on PCS under ref:FEB441350. This retrospective publication on Find a Tender is being made to fulfil our obligation under Regulation 51(5) of the Public Contracts (Scotland) Regulations 2015. Award against Dynamic Purchasing System (DPS): Social Programme Management (SPM) Dynamic Purchasing System Community benefits are included in this requirement. For more information see: https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-pr... A summary of the expected community benefits has been provided as follows: For this contract there is a minimum requirement to create 2 apprenticeship positions registered with a relevant sector skills body at the Modern Apprentice level. Where possible recruitment of apprentices should be targeted in postcodes within the 10% most deprived in Scotland. (SC Ref:683992) (SC Ref:684177) (SC Ref:809136)

Reference

Domains