Telephony and Call Centre - Teams Front End

Concepts

• ip telephone
• exeter
• telephony
• call centre operations
• telephony systems
• two separate call centre systems
• the overall telephony system
• internal and external telephony
• call centre - teams front end
• telephony and call centre - teams front end

Location

South West England:

Description

At the University of Exeter communication is key to how we engage with our students, colleagues and partners. Whilst the use of telephony has vastly reduced in recent years, with other forms of communication being more prevalent, telephony still has a place in many areas, including accommodation, estates patrol, clearing etc. Currently the University has a disparate number of Telephony systems for internal and external telephony as well as two separate call centre systems. It is intended to simplify the overall telephony system where possible and have a single provider for telephony and a single provider for call centre operations. This could be the same provider and indeed the same system if appropriate.

CPV Codes

• 64215000 - IP telephone services
• 32552310 - Digital telephone exchanges
• 64210000 - Telephone and data transmission services

Indicators

• Renewals are available.

Other Information

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