The Provision of a Leisure Management System

A Tender Notice
by CAERPHILLY COUNTY BOROUGH COUNCIL

Source
Find a Tender
Type
Contract (Services)
Duration
5 year
Value
£1M
Sector
TECHNOLOGY
Published
26 Sep 2025
Delivery
01 Sep 2026 to 31 Aug 2031
Deadline
27 Oct 2025 12:00

Concepts

Location

Gwent Valleys:

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

The Council has a requirement to procure a modern, scalable, secure and accessible Leisure Management System (LMS) to support the delivery of leisure services across the County Borough. The system will be used by customers, staff, and administrators, and must support full self-service capabilities. It must comply with relevant Welsh and UK public sector standards and be suitable for integration into a local authority digital ecosystem. The Council aims to increase usage and income at its leisure centres by enhancing customer experience through improved communications, digital self-service and targeted marketing, while supporting corporate and national objectives around health, wellbeing and social inclusion. The approach focuses on building customer loyalty and delivering best value via stable, data-informed service improvements. The Council’s Sport & Leisure Services consist of 9x leisure centres, 1x Athletics Hub, 1x Centre for Sporting Excellence and 4x School Sport Facilities. Park Services consists of 116x grass pitches, which play host to several thousand rugby, football and cricket matches each year as well as sport and public events. Further information can be found in the Procurement Document in the Proactis eTendering system.

Renewal Options

The contract can be extend for up to a further 60 months, the Council have the option to renew the contract annually or every 24 months until the end of the 60 month period.

Award Criteria

Tender Response Questions Response to the quality questions set out in the Proactis eTendering system.
Pricing Schedule Completion of the pricing schedule provided in the Proactis eTendering system.
System Demonstration Bidders shall attend a three hour system demonstration and shall be scored against the questions set out in the Proactis eTendering system.
Social Value Bidders are required to submit the completed National TOMs document, outlining what social value they will deliver throughout the duration of the contract.

CPV Codes

  • 72000000 - IT services: consulting, software development, Internet and support

Indicators

  • This is a recurring contract.
  • Options are available.
  • Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

Domains