Ticketing and Membership Systems Services 2025

Concepts

• ticket validation machines
• ticket issuing machines
• ticket printers
• ticket issuing machinery
• other services
• the ongoing digital programme experience and content management system
• ’ digital services
• bfi’s business critical systems
• membership systems services
• the new system

Location

London:

Description

This procurement is for the implementation of a ticketing & membership platform and integration with other in-scope systems. This platform is one of BFI’s business critical systems and is used to support a number of different ‘What’s On’ digital services. It is essential that we test the market and ensure that after 15 years, we select a platform fit for 2026 and beyond. The new platform needs to meet user needs who expect an intuitive, efficient, optimised and accessible experience and in line with other seamless experiences they have with other cinemas or venues. It needs to be robust and scalable during peak sales periods (something that has been an issue in the past). The new system will integrate with other services within the wider ecosystem and support the ongoing digital programme experience and content management system workstreams The Contract shall be awarded for 3 years with an option to extend for up to 7 years.

Renewal Options

Up to 7 years

Award Criteria

CPV Codes

• 30123100 - Ticket-validation machines
• 30144200 - Ticket-issuing machines
• 42991230 - Ticket printers
• 50316000 - Maintenance and repair of ticket-issuing machinery
• 72222300 - Information technology services
• 72267000 - Software maintenance and repair services

Indicators

• Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **