Supply of software plus associated hardware and maintenance services for a digital customer information system (CIS) at WMT's railway stations

Concepts

• communication and multimedia
• software package
• wmts digital customer information system
• digital customer information system
• a digital customer information system
• the customer information systems
• cis
• a compliant cis system
• wmt
• software

Location

London

Description

WMT's digital customer information system (CIS) contract with Blackbox Company (UK) Ltd (WMT 2462) ran until the 30th of September 2025. Under the existing contract, work was split into Phase 1 software and Phase 2 software- which are codependent to run a compliant CIS system. Both stage 1&2 software have been amalgamated into one software licence to cover all DCIS devices at stations. A 12 month direct award for the extension of services till 30th September 2026 will enable continuous access to the customer information systems and avoid disruption,

Total Quantity or Scope

Extension of the existing services. Blackbox Company (UK) Ltd provide the Digital Customer Information System. This enhances the passenger journey, supports the frontline staff and enables better response from control rooms.

Award Detail

CPV Codes

• 48500000 - Communication and multimedia software package

Indicators

Legal Justification

WMT intend to award a contract directly to the incumbent supplier for the continued provision of the Customer Information System for a period of 12 months. The decision is made under Regulation 50 of UCR 2016 on the grounds that competition is absent due to technical reasons. WMT are requesting continuation of the Blackbox software only. This software is only compatible with current screens that were fitted 2024, should WMT retender and another supplier successful it will cause major disruption to service as new screens will be required to support the software. The Blackbox system is a business critical application that underpins the delivery of real-time customer information across the network.