The Provision of Contact Centre Communications Software

A Contract Award Notice
by WALES & WEST UTILITIES LIMITED

Source
Find a Tender
Type
Contract ()
Duration
not specified
Value
___
Sector
MISCELLANEOUS
Published
13 Oct 2025
Delivery
not specified
Deadline
n/a

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

Customer Contact Centre Communications Software Solution that has the capacity to integrate with an existing Customer Relationship Management Solution (CRM) and must be able to scale up rapidly to accommodate approximately 400 agents. WWU has approximately ninety-seven (97) customer facing contact centre agents working 8am-8pm Monday-Friday and 9am-2pm Saturday. • 22 Contact Centre Agents. • 15 Work Management Scheduling Agents. • 60 Connections agents. Essential criteria. • Existing System without need for significant development. • Proven Interoperability with SAP C/4 HANA. • A solution that is already in use and proven to work effectively within another organisation. • Software as a Service (SaaS) solution. • Scalable to receive large volumes of calls at short notice. • Scalability to approximately 400 users / agents.

Award Detail

1 8X8 (Aylesbury)
  • Contact Centre Software
  • Reference: 1

CPV Codes

  • None found

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

Domains