Customer Engagement Platform and Contact Centre as a Service

A Contract Award Notice
by NORTH YORKSHIRE COUNCIL

Source
Contracts Finder
Type
Contract (Services)
Duration
5 year
Value
£2M-£8M
Sector
TECHNOLOGY
Published
20 Oct 2025
Delivery
08 Oct 2025 to 07 Oct 2030
Deadline
04 Jul 2025 16:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

North Yorkshire Council are seeking the provision and implementation of a Customer Engagement Platform, and integrated Contact Centre as a Service covering a range of functional areas. The Council are also seeking hosting, support, and maintenance. Call-off from CCS Framework Agreement RM6285 Back Office Software 2. Optional extension period: 8 October 2030 - 7 October 2035.

Award Detail

1 Netcall Technology (Bedford)
  • Value: £7,500,000

CPV Codes

  • 48445000 - Customer Relation Management software package

Indicators

  • Contract is suitable for SMEs.

Reference

Domains