Payment Exception Service - Amended Notice

Concepts

• blackpool
• finance and insurance
• benefit payments
• registered payment service provider
• payment
• payment exception service - amended notice
• benefit and pensions payments
• the payment exception service
• the payment services regulations
• amended

Location

United Kingdom:

Description

DWP is procuring a Supplier to create and operate a system (the "Payment Exception Service") which will allow benefit and pensions recipients (which DWP refers to as "Customers") without bank accounts to receive payment of entitlement through an alternate method of payment. The service is required to fulfil the Secretary of State obligation to pay benefit and pensions payments on time, on the due date, to the correct customer. Customers will need to be able to access their payments in cash at a wide range of geographical locations. Suppliers will need to ensure comprehensive coverage, which DWP further defines in the specification document. The geographical scope of the Payment Exception Service will be for Great Britain and Northern Ireland. Benefit payments are usually paid weekly, monthly or 4 weekly. This will be a "Payment Service" as defined by the Payment Services Regulations 2017. DWP considers that a simple and robust delivery model is the best way to ensure that particularly vulnerable customers can access their payments. To meet the Governments mission-led focus, DWP's ambition is to ensure that only customers who need the service are relying on PES over the coming years. Customers who are able to, should be paid by alternative means, to help support them to become financially included. Conditions of Participation are set out below and will be described in detail in Procurement Specific Questionnaire (PSQ). All bids will be assessed based on legal, financial capacity and technical ability. Core Conditions of Participations: • registration on the Central Digital Platform • meeting all legislative requirements to operate the required service in the UK • being fully registered member of the Financial Conduct Authority • being registered Payment Service Provider (PSP) • evidence intention to have all required insurances in place • being able to provide an independent service without integration with any of the DWP systems

Renewal Options

For clarity, the value of £14,649,875 excluding VAT in the 'Total Value (estimated)' section of the Tender Notice is the estimated value for the initial 3-year period. The value across the total contract term including all potential extensions is £24,501,147 excluding VAT. We do not consider that this information will have a material impact on providers ability to respond to the ITT documents and therefore it is not necessary to extend the tender deadline or re-open the clarification deadline. However, if any bidder has any questions regarding the clarified values please do contact us via the procurement portal in the usual way.

Award Criteria

CPV Codes

• 66000000 - Financial and insurance services

Indicators

• Renewals are available.

Other Information

DWP strongly advise that potential suppliers review the Conditions of Participation and the fundamental requirements carefully before compiling a full bid as failure to meet these requirements may result in your bid being excluded. Please note the values of this notice have been changed as of 10/10/2025. ** PREVIEW NOTICE, please check Find a Tender for full details. ** The published estimated value of £14,649,875 (exc. VAT) was calculated with reference to a 36-month term post implementation (i.e. 36 monthly charges). For the avoidance of doubt, the estimated value for 31 months (excluding implementation period and not including implementation costs) would be c£12,680,803 (exc. VAT). The value across the total contract term including all extensions is £22,532,075 excluding VAT. To ensure all bidders have time to consider this information, the Tender Submission Deadline is amended to 11.59pm on MONDAY 27th OCTOBER.