Three Year ICT Managed Service Contract 2026-2029

Concepts

• glasgow
• computer equipment
• maintenance services
• repair services
• support services
• facilities management
• computer services
• consultancy services
• ict support
• our current it managed service provider

Location

Cardonald and Pollokshields, Glasgow

Description

The contract will be for the provision of Southside Housing Association’s Managed ICT Service. This includes our main office at 135 Fifty Pitches Road, Glasgow; our subsidiary office at 435 Shields Road, Glasgow and our mobile working staff who use tablets and phones while out in our estates and in residents’ homes. You will work in partnership with the small IT Team to ensure the annual cycle of ICT support and management, installation and administration of Microsoft and Windows Licences, hosting of 21 servers and management of 3CX phone system. The Association owns its ICT infrastructure and hardware. It leases servers from our current IT Managed Service provider. It leases telecommunication lines and, in some instances, uses the servers hosted by software database providers. A scope of works is listed in Document B. A brief outline of Southside’s infrastructure is in Document C. The commencement date of the contract is 1st February 2026. The contract will be for 3 years from the commencement date with the option to extend the contract by two further years in 1 + 1 year (12 month) increments, agreeable to both parties.

Total Quantity or Scope

Single Stage Tendering in accordance with Regulations 28 (Open Procedure) of the Public Contracts (Scotland) Regulation 2015

Renewal Options

May take up option of twelve month extensions up to a maximum of two further years (2029-2031) at an estimated value 57399 GBP (excluding VAT) per annum. The annual anticipated cost per annum excluding VAT is 57399 GBP

Award Criteria

CPV Codes

• 50312000 - Maintenance and repair of computer equipment
• 50312600 - Maintenance and repair of information technology equipment
• 50312610 - Maintenance of information technology equipment
• 72222300 - Information technology services
• 72223000 - Information technology requirements review services
• 72267100 - Maintenance of information technology software
• 50312100 - Maintenance and repair of mainframe computers
• 50312110 - Maintenance of mainframe computers
• 50312120 - Repair of mainframe computers
• 50312200 - Maintenance and repair of minicomputers
• 50312210 - Maintenance of minicomputers
• 50312220 - Repair of minicomputers
• 50312400 - Maintenance and repair of microcomputers
• 50312410 - Maintenance of microcomputers
• 50312420 - Repair of microcomputers
• 50320000 - Repair and maintenance services of personal computers
• 50321000 - Repair services of personal computers
• 50322000 - Maintenance services of personal computers
• 50324000 - Support services of personal computers
• 72514100 - Facilities management services involving computer operation
• 72514200 - Facilities management services for computer systems development
• 72514300 - Facilities management services for computer systems maintenance
• 72590000 - Computer-related professional services
• 72600000 - Computer support and consultancy services
• 72610000 - Computer support services
• 72611000 - Technical computer support services
• 72700000 - Computer network services
• 72820000 - Computer testing services
• 72900000 - Computer back-up and catalogue conversion services
• 72910000 - Computer back-up services
• 80533100 - Computer training services
• 50334100 - Repair and maintenance services of line telephony equipment

Indicators

• Bids should cover the whole contract.
• This is a recurring contract.
• Renewals are available.
• Financial restrictions apply.
• Professional qualifications are sought.
• Staff qualifications are relevant.
• Award on basis of price.

Other Information

Economic Operators may be excluded from this competition if they are in any of the situations referred to in Regulation 58 of the Public Contracts (Scotland) Regulations 2015. SPD Question 2D.1.2- Bidders must provide a separate SPD response (Sections A and B of this Part and Part III) for each subcontractor SPD, Part IV Section C 'Technical and Professional Ability' will be scored on a pass orfail basis using the following scoring methodology; 0 - Unacceptable - Nil or inadequate response. Fails to demonstrate an ability to meet the requirement. A Tenderer which scores ‘0 – Unacceptable’ against any question will be disqualified. 1 - Poor - Response is partially relevant and poor. The response addresses some elements of the requirement but contains insufficient/limited detail or explanation to demonstrate how the requirement will be fulfilled. 2 - Acceptable - Response is relevant and acceptable. The response addresses a broad understanding of the requirement but may lack details on how the requirement will be fulfilled in certain areas. 3 - Good - Response is relevant and good. The response is sufficiently detailed to demonstrate a good understanding and provides details on how the requirements will be fulfilled. 4 – Very Good - Response is largely relevant and very good. The response demonstrates a very good understanding of the requirements and provides adequate details on how the requirements will be fulfilled. 5 - Excellent - Response is completely relevant and excellent overall. The response is comprehensive, unambiguous and demonstrates a thorough understanding of the requirement and provides details of how the requirement will be met in full. A Tenderer will be required to achieve a minimum score of 2 against each Question within Part C, i.e. a score of 2 or greater shall represent a Pass whereas a score of 1 or lower will represent a Fail. Southside Housing Association will disregard, and not evaluate the remainder of a Tenderers bid should the Tenderer fail to achieve the minimum score of 2 (a Pass) against any of the Questions included with Part C NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=814418. The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. (SC Ref:814418) Download the ESPD document here: https://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=814418