Common CAD System

Concepts

• wakefield
• mis emergency systems
• common cad system
• cad
• three different cad platforms
• a common cad strategy
• the cad system
• system
• cleric computer services
• financial parameters

Location

Description

This is a UK-5 Transparency Notice, also know as Voluntary Ex Ante Transparency (VEAT) Notice, published to indicate that Yorkshire Ambulance Service NHS Trust (YAS) intends to award a contract for the provision of an integrated common Computer Aided Dispatch (CAD) solution to MIS Emergency Systems, using the Negotiated Procedure Without Prior Publication under Section 41 of the Procurement Act 2023. This contract will unify YAS’s existing 999 and 111 CAD systems into a single interoperable platform, with the option to include Patient Transport Services (PTS) at a later stage. The CAD system is critical to the safe, efficient, and legally compliant operation of emergency (999), urgent (111), and non-emergency (PTS) ambulance services. At present, these service lines operate on three different CAD platforms: • 999: MIS Emergency Systems (via Softcat PLC) • 111: Advanced Business Software and Solutions Ltd (Adastra) • PTS: Cleric Computer Services To deliver on key operational, clinical, and digital transformation priorities, YAS is progressing toward a Common CAD strategy that enables full interoperability across its service lines. After comprehensive internal governance reviews, strategic planning sessions, and market assessments, it has been determined that MIS Emergency Systems is the only viable supplier capable of delivering this requirement within acceptable timeframes, risk thresholds, and financial parameters.

Award Detail

CPV Codes

• None found

Legal Justification

Continuity and Risk Mitigation Changing the supplier of both the 999 and 111 systems simultaneously would introduce unacceptable levels of risk to mission-critical services. The 999 system is already supplied and maintained by MIS, and its stability is foundational to emergency service delivery. By extending the existing MIS platform to support 111, the Trust ensures service continuity, avoids disruption, and minimises clinical, operational, and regulatory risk. System Interoperability and Technical Fit The integration of 111 onto the existing MIS 999 CAD platform creates a shared infrastructure that enables real-time data exchange, improved visibility of ambulance capacity, and streamlined deployment of surge resources. MIS’s familiarity with YAS’s operational environment further reduces complexity and enhances resilience. This is essential to delivering the goals of the National Ambulance Architecture (NAA) for a unified CAD environment. Market Conditions and Supplier Capability The UK ambulance CAD market is highly specialised and limited to a small number of credible providers, principally MIS and Cleric. Market engagement, benchmarking, and reference reviews confirmed MIS's technical leadership and operational track record. Unlike Cleric, MIS already supports the Trust’s 999 system and is better positioned to deliver interoperability across services without introducing additional suppliers or integration burdens. Cost of Change and Value for Money Switching to a new supplier for both 999 and 111 services would require extensive transition work, staff retraining, data migration, and revalidation of system security—all of which would result in significant cost and resource impact. By extending MIS’s existing platform, YAS benefits from economies of scale, consolidated support models, and reduced technical overhead. Preliminary commercial discussions with MIS confirm that pricing is competitive and consistent with other NHS ambulance CAD contracts (e.g., NIAS and Welsh Ambulance Service).

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **