Provision of stray dogs service in H&F

Concepts

• social work
• dog kennel
• community and personal services
• stray dogs service
• stray dogs
• lost dogs
• dogs
• a comprehensive stray dog service
• agreed service levels
• the stray dog register

Location

Description

Procurement for the provision of a comprehensive stray dog service between 01/05/2026 - 30/04/2028, with the option of two additional discretionary one year extensions until 30/04/2030. The service includes collection of stray dogs reported within the borough in accordance with all relevant legislation and statutory duties, kennelling and care to meet welfare standards and legal requirements, and ensuring staff are suitably trained and equipped for safe handling of dogs. The provider must maintain effective communication with the Council, including escalation of urgent cases, provision of updates on dogs in care, access to the stray dog register, and submission of performance reports. High-quality customer service for residents and callers is required, including fee collection, complaint resolution, and ensuring accessibility. Added-value services such as microchipping advice, promotional materials, and support for owners of lost dogs are encouraged. Services must comply with the Council’s Service Specification and all statutory obligations, with kennelling facilities meeting welfare standards and licensing requirements. Timely reporting and adherence to agreed service levels are essential throughout the contract period. Estimated annual volumes will be provided in the tender documents.

Renewal Options

The Authority is entitled, at its absolute discretion, to extend the contract for up to 2 further 12 month periods. This, in essence, takes the maximum contract duration to 48 months. If the Authority wishes to exercise this right, they shall serve on the supplier a notice of not less than 3 months.

CPV Codes

• 98000000 - Other community, social and personal services
• 98380000 - Dog kennel services

Indicators

• Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **