AHG_000362 - Customer Satisfaction Surveys

Concepts

• customer satisfaction survey
• bradford
• anchor
• anchor housing satisfaction survey
• customer satisfaction surveys
• customer satisfaction
• provision of a number of separate surveys
• customer plan
• anchor extracare satisfaction survey
• customer satisfaction survey requirement

Location

Bradford:

Description

Anchor's overarching ambition is to be recognised by our customers and other stakeholders as the best provider of housing and care services to older people. Our customer plan is: ? Improve customer satisfaction across all services to upper quartile levels ? Truly customer centric approach ? putting customers at the heart of all decision making ? Culture of be the best in everything we do, in both our service and the handling of complaints at source wherever possible. ? Challenge and eradicate poor service everywhere ? Shift consultation to genuine engagement in decision making and continual improvement Our aim is to put in place a provider who can satisfy the customer satisfaction survey requirement in support of the aforementioned plan

Total Quantity or Scope

Anchor plan on running an SQ for the provision of a number of separate surveys running as a programme from 2022 - 2025. We are looking for end to end management of the process from concept through to delivery and insight. The programme is as follows (these may be subject to change): ? Anchor Housing Satisfaction Survey ? Anchor Responsive Repairs Satisfaction Survey ? Anchor Planned Works Satisfaction Survey ? Anchor On Call Satisfaction Survey ? Anchor Villages Satisfaction Survey ? Anchor Extracare Satisfaction Survey ? Anchor Complaint Handling Satisfaction Survey ? Anchor New Developments Satisfaction Survey ? Anchor Annual Care Services Satisfaction Survey The above surveys will be carried out in a number of ways including postal, paper and online. We also require detailed analysis and reporting on the above surveys. Additional information: The dates included in this notice may be subject to change

Renewal Options

1+1

CPV Codes

• 79342311 - Customer satisfaction survey

Indicators

• Renewals are available.
• Staff qualifications are relevant.

Other Information

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