Debt Collection Services - Live Debt

A Contract Award Notice
by DWR CYMRU CYFYNGEDIG

Source
Find a Tender
Type
Contract (Services)
Duration
not specified
Value
£938K
Sector
BUSINESS
Published
23 Jan 2023
Delivery
not specified
Deadline
n/a

Concepts

Location

United Kingdom:

Geochart for 1 buyers and 4 suppliers

1 buyer

2 suppliers

Description

DCC is seeking an agency to provide Debt Collection Services - Live Debt. The agency will specialise in retrieving money owed by DCC’s customers. DCC will send unrecovered customer debt (domestic and commercial) to the agency once internal processes have been exhausted, or where it is considered that this has the best prospect of recovery. The agency will deliver the services and quality performance DCC requires for its customers, including identifying affordability issues, encouraging customer take-up of appropriate tariffs and commit to activity and quality performance metrics.

Lot Division

1 Live Debt 1st Placement
2 Live Debt 2nd Placement

Award Detail

1 Advantis Credit (London)
  • Live Debt 1st Placement
  • Reference: 002009-2023-dcww1427-1
  • Value: £937,500
2 Orbit Credit Services (Kent)
  • Live Debt 1st Placement
  • Reference: 002009-2023-dcww1427-2
  • Value: £937,500
3 Advantis Credit (London)
  • Live Debt 2nd Placement
  • Reference: 002009-2023-dcww1427-3
  • Value: £937,500
4 Orbit Credit Services (Kent)
  • Live Debt 2nd Placement
  • Reference: 002009-2023-dcww1427-4
  • Value: £937,500

Renewal Options

The agreement will be for an initial 3 year period with the option to extend for a further 2 years (1 year + 1 year) at the sole discretion of DCC. This means a possible total duration of 5 years if all options are taken.

Award Criteria

Company Information and Staff 15
Audits & Quality Checks 10
Service 20
Performance 10
Implementation and Data Checks 15
Commission Rates 20
Rate Methodology 10

CPV Codes

  • 79940000 - Collection agency services

Indicators

  • Options are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

Domains