Social Media CRM Tool

Concepts

• newcastle upon tyne
• information technology
• social media
• our corporate social media accounts
• both social media crm
• social media crm tool
• crm
• social media monitoring tool
• social
• media

Location

Description

Call of contract for Social Media Monitoring Tool - off-the-shelf" tool that can provide both social media CRM and engagement monitoring to enable us to effectively handle large volumes of queries received through our corporate social media accounts, and to track and evaluate the success of our proactive engagement activities on social media. This procurement was undertaken via Crown Commercial G Cloud 13 RM1557.13 - Lot 2 Cloud Services The Contract is awarded for an initial period of 24 months with an option to extend for up to 12 months. Total awarded value is the maximum of all charges. Contract reference: CQC EP&S 033 Updated 25.02.2025 Correction in the original notice Section name: Contract summary Place corrected: Value of contract Instead of Value: £63,600 to £83,333 Read Value: £63,600 to £94,400 Place corrected: Contract end date Instead of Date: 30 April 2025 Read Date: 30 April 2026 Section name: Description Instead of Text: The contract is awarded for 24 months with no option to extend Read: The Contract is awarded for an initial period of 24 months with an option to extend for up to 12 months. Section name: Award information Place corrected: Contract end date Instead of Date: 30 April 2025 Read Date: 30 April 2026 Place corrected: Total value of contract Instead of Value: £63,600 Read Value: £95,400 Section name: About the buyer Place corrected: Address Instead of Address: Newcastle, NE1 4PA, UK Read Address: Newcastle upon Tyne, NE1 4PA, England

Award Detail

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support

Indicators

• Contract is suitable for SMEs.

Other Information

Gcloud-13-Call-Off-Contract-v3.0 FINAL REDACTED Gcloud-13-Call-Off-Contract-v3.0 FINAL REDACTED.pdf