CRM System (FCR)

A Tender Notice
by THE POLICE AND CRIME COMMISSIONER FOR BEDFORDSHIRE

Source
Find a Tender
Type
Framework (Services)
Duration
3 year
Value
£4M-£9M
Sector
TECHNOLOGY
Published
10 Mar 2025
Delivery
01 Oct 2025 to 30 Sep 2028
Deadline
17 Apr 2025 12:00

Concepts

Location

East of England:

Geochart for 7 buyers and 0 suppliers

7 buyers

Description

Force Control Room Suite of Communication systems - User Journey, Citizen’s Portal, and Customer Relationship Management Systems

Lot Division

1 Lot 1 - User Journey
  • Value: £1M

Automated, configurable communications via SMS or email using pre-defined rules/data triggers to provide information to members of the public following contact with a force, allowing them to be kept informed of the progress of their interactions in line with Victims Code of Practice (VCoP).

Award Criteria
Quality Benefit Delivery 10% Meeting KPIs 5% Functional Requirements 20% Solution Integration 10% Solution Support 4% Non-Functional Requirements 16%
Price Total Cost of System 25% Rebate Mechanism 5%
Social Value Social Value 5%
2 Lot 2 - Citizen Portal
  • Value: £400K

Members of the public can access a secure and easy to use personal portal to self-serve status updates for crime reports made to a force and access other relevant information.

Award Criteria
Price Total Cost of System 25% Rebate Mechanism 5%
Quality Benefit Delivery 5% Functional Requirements 25% Solution Integration 15% Solution Support 4% Non-Functional Requirements 16%
Social Value Social Value 5%
3 Lot 3 - Customer Relationship Management
  • Value: £3M

CRM system will hold information from multiple channels i.e. telephone, email, image uploads etc and make appropriate fast-paced connections to allow Force Control Room operators to have greater access to information and better support the public.

Award Criteria
Price Total Cost of System 25% Rebate Mechanism 5%
Quality Benefit Delivery 5% Meeting KPIs 5% Functional Requirements 20% Solution Integration 15% Solution Support 4% Non-Functional Requirements 16%
Social Value Social Value 5%

Renewal Options

2 x 12 months

CPV Codes

  • 72000000 - IT services: consulting, software development, Internet and support

Indicators

  • Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

Domains