Social Media Monitoring Platform

A Tender Notice
by SCOTTISH QUALIFICATIONS AUTHORITY

Source
Find a Tender
Type
Contract (Services)
Duration
2 year
Value
£0-£60K
Sector
PROFESSIONAL
Published
28 Mar 2025
Delivery
30 Jun 2025 to 29 Jun 2027
Deadline
18 Apr 2025 11:00

Concepts

Location

Glasgow

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

The provision of services to deliver Social Media Monitoring Platform

Total Quantity or Scope

The purpose of this tender is to identify a vendor who can provide a social media monitoring platform to our organisation. The tender remit covers Facebook, X, Instagram and LinkedIn, as well as WhatsApp for customer service functions. Bluesky, Snapchat and TikTok functionality is desired by not essential. Our new social media monitoring platform should be capable of monitoring social media platforms, identifying mentions of our organisation, our products or services, and relevant keywords, as well as enabling us to engage with our audience and respond to their queries. It should also provide real-time analytics and insights, as well as in-depth report generating capabilities.

Renewal Options

12 month extension

Award Criteria

Evidence of ability to meet requirements relating to social listening (requirements 1-5) 20
Evidence of ability of meet requirements of content generation and customer engagement (requirements 6 and 9) 20
Evidence of ability of meet other noted requirements 10
Provide information covering all proposal requirements 5
Evidence of value-added services 5
price 40

CPV Codes

  • 79341000 - Advertising services
  • 79315000 - Social research services

Indicators

  • An E-Catalogue is required.
  • This is a one-off contract (no recurrence)
  • Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=794664. The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. (SC Ref:794664) Download the ESPD document here: https://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=794664

Reference

Domains