IT Magement Service Tool

A Contract Award Notice
by GENERAL PHARMACEUTICAL COUNCIL

Source
Find a Tender
Type
Contract ()
Duration
not specified
Value
£5M
Sector
MISCELLANEOUS
Published
27 May 2025
Delivery
not specified
Deadline
n/a

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

We have around 300 staff. We have about 15 IT staff. Our service desk is located at our London office. We process around 300 tickets (incidents and service requests) per month. We follow ITIL processes, so the tool needs to adhere to ITIL principles and support those processes. In addition, we currently use our current tool for Change and Problem management, including asset management of laptops and mobile phones. We are looking to procure a Software as a Service (SaaS) ITSM Tool to meet our requirements.

Award Detail

1 Topdesk (Borehamwood)
  • IT Service Management (ITSM) Tool
  • Reference: 1
  • Value: £4,569,189

CPV Codes

  • None found

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

Domains