Establishment Management and Operation of Water Industry Consumer Panels

A Tender Notice
by CCW

Source
Find a Tender
Type
Contract (Services)
Duration
4 year
Value
£8M
Sector
PROFESSIONAL
Published
04 Jun 2025
Delivery
01 Oct 2025 to 30 Sep 2029
Deadline
16 Jun 2025 16:00

Concepts

Location

East Midlands England:

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

CCW intends to appoint a Supplier to establish, manage and operate 16 independent water company consumer panels across England and Wales. These panels will consist of household water/wastewater consumers. They will be used to provide regular feedback on the performance of water companies and other issues of concern to water consumers such as local issues, value for money, customer service and billing, environmental concerns and support for vulnerable consumers. The panels will engender an understanding of consumer’s views on issues of concern to household water consumers and identify service improvements consumers want from water companies.

Award Criteria

Experiences of establishing a consumer research panel 1. Please detail your experiences of establishing a consumer research panel with demographics, analysis and reporting segmented into multiple geographic areas (Provide at least 2 example projects within the last 3 years min).
Staff Experience 2. Do you have employees on this project with experience of several research and engagement projects in water utilities over the last three years.
Experience of managing live public dialogu 3. Experience of managing live public dialogue on complex issues, balancing the perspectives of different stakeholders.

CPV Codes

  • 73110000 - Research services

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

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