Insourcing of First Outpatient Appointments - North Wales

Concepts

• cardiff
• health services
• nhs wales shared services partnership framework agreement
• north wales
• first outpatient appointments
• nhs wales shared services partnership framework agreement for outsourcing / insourcing of clinical, surgical & diagnostic services
• first
• appointments
• wales
• insourcing

Location

Wales: Betsi Cadwaladr University Health Board

Description

Insourcing of First Outpatient Appointments to the Health Boards in North Wales.

Total Quantity or Scope

This notice is an intention to award a contract based on a framework agreement with a competition, a mini-competition has been conducted under NHS Wales Shared Services Partnership Framework Agreement for Outsourcing / Insourcing of Clinical, Surgical & Diagnostic Services Reference Number: PRO-OJEULT-50776. This mini-competition was run to establish a contract to cover Insourcing to support the delivery of First Outpatient Appointments across North Wales in Betsi Cadwaladr University Health Board between July 2025 and end March 2026. The service is expected to be delivered regularly at Weekends (Saturday and Sunday) between the hours of 8am and 6pm during the period, but there must be ability to deliver in evenings where requested and provision of facilities allows. The service will be delivered within the geographical areas of Betsi Cadwaladr University Health Board. The Health Board will book patients and manage lists, but the provider will provide medical secretary support for the activity, as well as a Nurse/HCA. This is a new service and provider for the delivery of this service.

Award Detail

Award Criteria

CPV Codes

• 85100000 - Health services
• 85111000 - Hospital services

Legal Justification

This is a The Health Services (Provider Selection Regime) (Wales) Regulations 2025 (PSR Wales) intention to award notice.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** This is a Provider Selection Regime Wales (PSR Wales) intention to award notice. The awarding of this contract is subject to the Health Services (Provider Selection Regime) (Wales) Regulations 2025. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015/Procurement Act 2023 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to decision makers by midnight Friday 25th July 2025. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR Wales. Any providers that are party to the Framework Agreement for Outsourcing / Insourcing of Clinical, Surgical & Diagnostic Services Reference Number: PRO-OJEULT-50776 can send their representations in relation to this proposed award to gareth.stallard@Wales.nhs.uk. -The award decision makers are relevant staff from health organisations involved in the provider selection process, these include the roles of Director of Transformation, Chief Operating Officer, and National Clinical Lead. -The successful provider detailed within this notice has been selected as they have achieved the highest overall combined Technical (35%), Commercial (50%), and Social Value (15%) scores from all providers that submitted a bid. The key criteria assessed as part of the technical section included the providers ability to meet the requirements within the specific timeframe, ability to recover any lost time, how safe and effective care would be delivered under the service, management of staff, managing issues within the service, and ability to meet reporting requirements. The commercial section was assessed based on the lowest overall cost offered being awarded 50% with all other offers being scored on a relative scale to the lowest, and social value scores awarded based on those provided to the supplier as part of the framework award. -No providers were excluded from the procurement process. -No conflicts of interest were declared or identified as part of the conflicts assessment process. (WA Ref:153482)