Provision of Programme and Digital Services Delivery Provider(s)

Concepts

• business services
• edinburgh
• programme delivery
• programme delivery priorities
• process redesign delivery
• major programmes
• operational delivery skills
• programme management
• major public sector programmes
• key programmes

Location

Generally delivered remotely. If office presence required it will be at General Register House, 3 Princes Street, Edinburgh, EH1 3YY

Description

1.1 This document specifies the requirements for a specialised provider(s) in programme management, business and process transformation and digital/operational service delivery to work collaboratively in support of the strategic goals and delivery of major programmes within National Records of Scotland (NRS). We are looking for delivery provider(s) with experience in major public sector programmes and in delivering digital and business transformation with associated operational process and business change to provide programme, service, capability and process re-design together with operational delivery skills, intelligent client advice and short term targeted digital and programme expertise.

Total Quantity or Scope

Lot 2: Provision of Service Re-design and Business Transformation and Operating Model / Business Change Service Re-design and Business Transformation - Service Redesign: support NRS in redesigning services to progress business transformation, complying with the Digital Service Standard and enhancing user experience. (Skills and expertise in service design, user research and user-centred design, accessibility and assisted digital skills and expertise, content design and business transformation, Digital Service Standard) - Process Re-engineering: provide process mapping, HEAT mapping of processes to identify efficiencies and alignment to improve optimisation within programme delivery. This could augment aspects of routine business analysis and process redesign delivery or in one-off reviews and production of materials to support Programmes with immediate milestones. (Skills and expertise in business analysis, process mapping and re-design for organisations) - Capability Mapping: business capability mapping to inform service and user centred design at an organisational and programme level to maximise programme delivery priorities, outcomes and business change aspirations. (Skills and expertise in business capability mapping for programmes) Operating Model / Business Change - Operating Model: develop Target Operating Models for key programmes to underpin the delivery of NRS strategic objectives and portfolio and their target benefits. (Skills and expertise in operating model development for operational and large scale logistical service delivery) - Business Change: deliver a controlled business change approach to operational and digital transition and delivery, critical to ensuring we maximise opportunities and re-usability of NRS Programme investment. This would include work to augment existing operational and business change functions, potentially in routine delivery and also in one-off reviews and production of materials to support Programmes with immediate milestones. (Skills and expertise in change management).

Award Detail

Award Criteria

CPV Codes

• 79000000 - Business services: law, marketing, consulting, recruitment, printing and security

Indicators

• Award on basis of price.

Other Information

A contract value of 6,000,000 GBP has been stated in this notice, as portal restrictions only allow a single value to be stated. It should be noted that the advertised contract value was up to 5,000,000 GBP to 6,000,000 GBP. Work packages will be let through this contract on an as required basis and as such the stated contract value may not be fully realised. This contract delivers Community Benefits, for every 1,000,000 GBP spend a minimum of 50 points must be delivered on an annual basis. In the first year this will consist of 2x New Entrant Job (40 points) and 2x Education Support Initiatives (10 points) in the first year. (SC Ref:805519)