Marketing Suite (TPR Comms management platform)
A Contract Award Notice
by THE PENSIONS REGULATOR
- Source
- Find a Tender
- Type
- Contract (Supply)
- Duration
- 3 year (est.)
- Value
- £1M
- Sector
- TECHNOLOGY
- Published
- 20 Oct 2025
- Delivery
- 23 Jun 2025 to 30 Jun 2028 (est.)
- Deadline
- n/a
Concepts
Location
Brighton
2 buyers
- Pensions Regulator Brighton
1 supplier
Description
The Pensions Regulator requires a marketing suite (a SaaS based platform/solution to replace the current solution architecture) which TPR's Automatic Enrolment (AE) Comms team can use to create, edit, publish and produce all official direct to employer outbound email, whitemail and SMS. The marketing suite also needs to allow users to segment the email, whitemail and SMS templates into various mailing lists which then can be used to design, execute and monitor workflow funnels for all files.
Total Quantity or Scope
See II.1.4
Award Detail
| 1 | Paragon Customer Communications London (London)
|
Renewal Options
Following the initial 3 year contract period, and subject to minimum notice being provided as per contract, the Buyer may choose to extend the contract by further period(s) up to 24 months
Award Criteria
| Question 1 - Theme 1 | 7.5 |
| Question 2 - Theme 2 | 7.5 |
| Question 3 - Theme 3 | 7.5 |
| Question 4 - Theme 4 | 7.5 |
| Question 5 - Account Management | 12.5 |
| Question 6 - Reporting | 5.0 |
| Question 7 - Training | 5.0 |
| Question 8 - Implementation | 12.5 |
| Question 9 - Security | 5.0 |
| Question 10 - Social Value | 10.0 |
| PRICE | 20.0 |
CPV Codes
- 48000000 - Software package and information systems
Indicators
- Options are available.
- Award on basis of price.
Other Information
Please note that whilst initially the team using this solution will be TPR's AE Comms team, there is the possibility that the solution will be adopted by additional TPR teams during the Contract Period. The suite must process data selections from TPR's CRM system which is currently Microsoft Dynamics 365 (please note TPR's CRM solution may change during the Contract Period) which create files that are processed both manually and in an automated fashion to TPR's communication channel provider(s). The file processing must take place in a timely fashion running in real time and to ensure TPR's communication channel provider(s) can issue communications according to agreed scheduling. Please note the contract value shown here is for the total life of the contract including the initial term of 3 years and the maximum 24 month extension period. Please note the contract value shown here is for the total life of the contract including the initial term of 3 years and the maximum 24 month extension period.
Reference
- FTS 066711-2025