Professional voice services

A Tender Notice
by RIVERSIDE

Source
Contracts Finder
Type
Contract (Services)
Duration
3 year
Value
£40K-£50K
Sector
TECHNOLOGY
Published
20 Feb 2023
Delivery
01 Apr 2023 to 31 Mar 2026
Deadline
06 Mar 2023 12:00

Concepts

Location

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

TRG wish to appoint a supplier who can create a professional, unique, consistent and on-brand calling experience This will include creating an 'audio style guide' for TRG, Review all existing in-queue messaging and provide professional services support to refine and improve based on our needs, Reduce customer wait times within our IVR and iIVR through the removal of unnecessary content, Provide scripting, voice, and music within our IVR and iIVR, Enable channel deflection and promotion/service awareness and improvements, Provide an on-going managed service, helping TRG respond to the needs of our customers and colleagues in-line with our business objectives.

CPV Codes

  • 32583000 - Data and voice media

Indicators

  • Contract is suitable for SMEs.
  • Contract is suitable for VCOs.

Other Information

All documentation relating to this project can be found by registering at https://riversource.wax-live.com

Reference

Domains